Returns, Refunds & Exchange Policy
Hassle-Free Returns with Bottania
At Bottania, customer satisfaction is our priority. We strive to ensure every product meets your expectations and offer a simple, transparent return and refund process.
Eligible Return Reasons
Incorrect Item Received
If you receive a product different from what you ordered, we will arrange a replacement at no additional cost.
Quality Concerns
If you find any manufacturing defect or quality issue, we will replace the product with a new one.
Damaged Product
If your order arrives damaged, Bottania will provide a replacement or a full refund after verification.
Change of Mind
If the product does not suit your space or preference but is unused and in perfect condition, you may request a return. A processing fee will apply based on the order value:
| Order Value | Processing Fee |
|---|---|
| Up to ₹999 | ₹150 |
| ₹1,000 – ₹2,999 | ₹350 |
| ₹3,000 – ₹4,999 | ₹500 |
| ₹5,000 and above | 15% of the order value |
Store Credit Option
If you would prefer store credit instead of a refund, the following processing fees will apply:
| Order Value | Processing Fee |
|---|---|
| Up to ₹999 | ₹100 |
| ₹1,000 – ₹2,999 | ₹300 |
| ₹3,000 – ₹4,999 | ₹500 |
| ₹5,000 and above | 10% of the order value |
Important Notes
Refunds and store credits are applicable only when the returned product is received in unused and resalable condition.
Products must be returned with original packaging, tags, and accessories (if applicable).
Customized, made-to-order, or clearance products may not be eligible for return or exchange unless damaged or defective.
Product Return Policy
Products that are defective, damaged, incorrect, or being returned due to a change of mind must be reported within 48 hours of delivery.
To qualify for a return:
The product must be unused and in original condition.
Original packaging must be retained.
Return requests are subject to verification and approval by Bottania.
Order Cancellation Policy
Orders can be cancelled by contacting our customer support team:
Email: support@bottania.com
Phone: XXXX / XXXX
Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM
Please note that orders can only be cancelled before they are dispatched from our warehouse.
Refund Policy
Once the returned item is received and inspected by our team, we will notify you regarding the approval of your refund.
Approved refunds will be processed within 5–7 business days through the original payment method used during purchase.
Exchange Policy
Eligible products may be exchanged subject to the applicable processing fee based on the order value (same fee structure as change-of-mind returns).
To request an exchange:
Contact our support team within 48 hours of receiving the product.
Ensure the product is unused and in original condition.
Exchanges are subject to stock availability and approval.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Email: support@bottania.com
Phone: XXXX / XXXX
Our team will review the issue and arrange a suitable replacement or refund as quickly as possible.
Return Packaging Guidelines
To ensure a smooth return process, please securely pack the product in its original packaging before sending it back. Products returned in damaged, used, or incomplete condition may not be eligible for a refund, exchange, or store credit.
